Management Capabilities of System Center Service Manager

December 15, 2015 Brad Werner Cisco, Cloudera, Featured, Microsoft, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Many people who are new to Microsoft System Center 2012 R2 Service Manager are surprised to learn that there is more than one management interface, namely the Service Manager Console. Some more experienced people would tell you that there are three management interfaces to Microsoft System Center 2012 R2 Service Manager. We’ll discuss those shortly. In reality, there are more than three management interfaces. But many people don’t know about more than one or three.

Late Night with System Center Management

September 20, 2013 Brad Werner Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

It’s 3:30 a.m. and your trusty mobile phone on your nightstand buzzes a hideous, nasty, telltale racket. You pick up the smartphone and squint in the darkness at the glowing message that informs you that one of the e-mail servers at work is down. As you’re about to dismiss the nasty-gram in your still-half-asleep daze (who would need e-mail at 3:30 in the morning?), you bolt up wide-eyed! You suddenly realize the server that’s down serves critical e-mail services for a team three time zones east of you. And, at 6:30 a.m. their time, a downed server spells near-immediate and definitely impending doom as the workforce at that facility is about to start their shift.