Balancing the Trade-Off Between Security and Convenience When Using Mobile Payment Systems

May 12, 2015 James Michael Stewart Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

There’s no doubt that mobile payment systems are the future of retail transactions. Carrying around a pocket full of credit cards, ATM cards and debit cards (not to mention the plethora of store loyalty cards) is a pain. Credit cards are easily lost or stolen, their bulk adds up when stacked in a wallet, and they often leave your sight when making a transaction such as at a restaurant or when the point of sale (POS) device is behind the sales counter.

How to Ensure Customer Service After Using Mobile Payment Systems

May 5, 2015 James Michael Stewart Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

One of the most frustrating experiences we all encounter when making any kind of purchase is when there is a need to contact customer service. I hate calling customer service. It always seems like I have to explain myself several times to different representatives. Then I’m told about solutions — which were obvious to me to begin with and which I have already tried — that don’t work. I’m often treated as if I don’t know what I’m doing and the fact that I have a problem is a personal affront to the customer service representative (CSR).

What to Consider Before Linking Your Finances to Mobile Payment Systems

April 28, 2015 James Michael Stewart Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Most mobile payment systems require that you link one or more of your existing financial accounts to the mobile payment system via a credit card, debit card, ATM card or even a direct link to your checking account. This allows the mobile payment system to apply the charges for purchases to your existing financial account immediately.

The Future of Mobile Management Services

August 5, 2014 Kerry Doyle Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

When it comes to employing mobile device management (MDM), many organizations are faced with solution silos. For example, a company might have a pre-existing MDM solution that was deployed at the start of BYOD adoption. It may also be using device-specific tools to manage purpose-built or ruggedized mobile devices, separate from user smartphones. A more recent MDM solution might be deployed to cover new devices and users.