live chat

Chat Trends 2014: Have They Changed in the Past Two Years?

July 14, 2014 Doug Groover Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

The online chat role continues to evolve in its importance of customizing the sales experience for online shoppers. According to the International Customer Management Institute (ICMI), 83 percent of online customers used live chat. But what does that mean, really?