Three Additional Aspects of a CSI Register

October 10, 2013 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

My last post described a CSI Register as defined by the ITIL Continual Service Improvement book. In this post, I will dig deeper into some additional aspects of a CSI Register. I will discuss three important factors to creating a successful and useful CSI Register: accountability, the link to service level management, and prioritization.