Generally, organizations look at implementing ITIL because they want to improve IT service levels, save money, find efficiencies or enhance customer service. But, ITIL has dozens of best practices and finding a place to start can be overwhelming.
Read moreAs a computer user, have you ever thought about how well your information technology (IT) department supports you? Would you rate them as doing a great job, an OK job or do you wish you had someone else to do the job?
Read moreThe primary method that ITIL uses to encourage consistency is through the definition and management of processes for various IT service management activities. The purpose of a process is to define a series of repeatable steps that can be performed consistently, at a predictable level of cost, in order to produce a consistent and predictable […]
Read moreITIL provides numerous best practices and guidelines that help organizations effectively configure, establish, and manage boundaries. In this blog, we will discuss three ways that ITIL promotes the definition of boundaries. First, ITIL encourages organizations to think about their IT in the form of services. Services are a way of describing a boundary between the […]
Read moreIT service management, as defined by ITIL, is a complex topic that takes individuals years to master. Consisting of five core books with each book focusing on a specific stage of the lifecycle approach to service management, ITIL is very detailed and at times can be difficult to understand.
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