itil foundation certification | Training in Business

ITIL® Foundation Question of the Week: Service Design Package

August 11, 2017 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day.

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ITIL® Foundation Question of the Week: Continual Service Improvement

August 4, 2017 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you prepare for exam day.

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ITIL® Foundation Question of the Week: Service Transition

October 31, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following responses contain processes that are all defined in the Service Transition stage of the Service Lifecycle?

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ITIL® Foundation Question of the Week: Value of a Service

October 24, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

What are the three (3) main aspects used by a customer to determine the value of a service?

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ITIL® Foundation Question of the Week: Categorizing Incidents

October 17, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

What is the reason for categorizing Incidents?

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