Four Reasons Why a DevOps Approach Complements ITIL

December 7, 2017 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Unlike ITIL, DevOps is more of a philosophy than a formal framework. DevOps, which is short for Collaboration between Development and Operations, arose as a movement within IT best practices when IT managers began to realize that something needed to be done to close the communications and collaboration gap between development groups and support operations staff. After some time and examination, it became clear that there was no inherent conflict between the DevOps movement and ITIL—the two, in fact, are quite complementary.

IT Service Measurement’s Customer-Centric Paradigm Shift

September 8, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

In the past, most IT organizations focused their service measurements on the underlying technology that was in the data center. Those are the servers, network devices, and applications that support the delivery of services. When a device went down, and an application failed or performance degraded, IT worried about getting that device back up and running, so they could move on to the next technical issue.

Why Now Is the Right Time to Combine ITIL and Project Management

June 28, 2016 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Nobody wants to get old, fat and out of touch. But over time, for most of us, it just seems to happen. Companies can be a lot like people. They too can make excuses for not doing the hard work to rejuvenate their businesses. For organizations with the willingness to get in shape and regain their corporate vitality, combining ITIL® with project management tactics can produce miracles.

Where to Begin With ITIL® Implementation (Part III): Acting on the Assessment Results

October 6, 2015 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Implementing ITIL’s best practices can reap many rewards for companies that include improved customer satisfaction, cost savings and enhanced employee productivity. One of the last stages of planning your ITIL implementation initiative is performing an internal assessment of your IT department and then, acting on your results.

Where to Begin With ITIL® Implementation (Part II): Conducting a Process Assessment

September 29, 2015 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Your company has made the decision to implement ITIL. Now what? Hopefully, your company has put a good communication plan in place with a well-defined project scope, objectives and training program as discussed in Part I of this series.