Let’s face it, Facebook is by far the most popular mobile app, with Instagram and Twitter not too far behind. It’s not surprising that these social media sites have become a prime location for end users to voice their technical questions and frustrations or reviews of organizations, brands, products or even your IT service desk.
Read moreThis summer, CompTIA is expected to issue its one millionth CompTIA A+ certification. To celebrate, CompTIA has joined with its partners to give away 150 A+ training prizes. In fact, Global Knowledge is chipping in our A+ Certification Prep Course. All the excitement got me thinking about the value of A+ certification.
Read moreWhile social media outlets offer new ways to connect with customers and users, they can also hurt IT productivity and reduce customer satisfaction. Let’s take a look at social media outlets in IT support.
Read moreMost Internet users don’t realize that often a website or other service that seems slow to respond is actually working fine. Instead, it’s the resolution of DNS that is putting a glitch in your giddy up. Fortunately, there are several steps you can take to optimize your DNS to get better performance.
Read moreTen years ago if you had suggested to IT professionals that almost half of IT decisions would be made outside of the IT department there is no doubt that you would have been met with great skepticism. The reality is that trends like the consumeristion of IT and Cloud are rapidly changing the balance of IT decision-making in organisations of all sizes.
Read more