E-Mail Etiquette Best Practices

One time I sent in a helpdesk ticket and the helpdesk person would not answer it because I did not have anything in the subject line. I called him all upset but then he explained that they get so many e-mails they need to know quickly who to distribute them to. That same year I was having my yearly review and my manager at the time told me that one of the things I needed to work on was putting a topic in the subject line. I was telling a coworker about that and he said he has issues with me not doing that too. Wow! From then on I always made sure to write in the subject line, so much so that my husband pointed out that I write too much in there and sometimes my whole e-mail is in that line.

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