Understanding Orchestration Designer for Avaya Aura Contact Center

In this post, we are going sort through the evolution of the different programs that have been used over the years to create call processing instructions. We will explore how programming progressed from exclusively text-based scripting to scripts and graphical-based flows. Tips for working with flows will be described. We will discuss the introduction of the Contact Router and different ways of supporting the first place (Contact Router or Master script) where all contacts are processed.

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