Training in Business Resources and Trends
By: Dave Hiatt, International Training Director, Global Accounts You know good customer service when you experience it. It’s hard to explain at times when it’s not so great, but it’s easy to recognize when a customer service agent has gone above and beyond to make sure you’re satisfied. At some point, every day, everyone is[…] Read More
The post 6 Ways to Improve Customer Service appeared first on Sales Training Blog | Sandler Training.
Read moreWhat are the three types of service level agreement (SLA) frameworks referenced in the ITIL framework?
Read moreWhat are the three types of service level agreement (SLA) frameworks referenced in the ITIL framework?
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Fail to prepare – prepare to fail. A key aspect of any trainingis the preparation of your lesson plans. We prepare[…]
Read moreBy having Tin Can API 1.0 (the Experience API) enter the learning scene, organizations can now capture information about who is accessing and contributing corporate content, online and offline, across vast information landscapes to identify usage patte…
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