4 Ways to Incorporate Social Media into Your IT Support

Let’s face it, Facebook is by far the most popular mobile app, with Instagram and Twitter not too far behind. It’s not surprising that these social media sites have become a prime location for end users to voice their technical questions and frustrations or reviews of organizations, brands, products or even your IT service desk.

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Top 10 Articles of 2014

It’s been a busy year in the training industry. Learning professionals have spent the year revamping old content to create fresh, new programs that appeal to a more versatile workforce. Organizations have focused on onboarding and knowledge retention strategies to more effectively manage the flow of information.

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