IT Service Measurement’s Customer-Centric Paradigm Shift

In the past, most IT organizations focused their service measurements on the underlying technology that was in the data center. Those are the servers, network devices, and applications that support the delivery of services. When a device went down, and an application failed or performance degraded, IT worried about getting that device back up and running, so they could move on to the next technical issue.

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When did we get so miserable

You see it all over the headlines: Engagement is at an all-time low, there’s a lack of trust in the workplace and employee burnout is increasing. These statistics make you wonder: When did we get so miserable? And will we ever be happy again? These questions have led to a renewed emphasis on research around how our overall mood and outlook impact our work. We’ve reached a tipping point in the workplace, and we need to reverse this downward spiral toward disengagement and negativity.

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Security+ Question of the Week: Missing Storage Devices

Your organization has a policy which prohibits USB storage devices from entering or leaving the building. However, they are authorized for use within the internal environment. Everyone entering the building is subject to package inspection, container x‐ray and metal detectors. USB storage devices are checked out to users in library fashion when needed and are returned at the end of each day. The librarian properly keeps strict records for each device and verifies that every device is returned before the end of each day. After a long weekend, the librarian discovers that most of the storage devices are now missing. What could have prevented this?

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