Can We Ever Get Away From the Sprawl?: Using ITIL to Organize IT
This song lyric, which is the title of this post, describes how it’s hard to break away from cities that continually grow and how that continual growth results in dead islands within cities that ultimately affect our behavior.
Modern organizations are often similar to cities in this respect. They grow over time, and pieces of them become somewhat obsolete islands. The effect this has on IT is paramount. We end up with functionally obsolete aspects of technology such as applications, servers, storage, tapes, printers, user IDs, and myriad other technology artifacts that offer little more than increased risk to the organization.
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