Training in Business Resources and Trends
In the last two years, I’ve been to my share of IT tradeshows and conferences. Las Vegas. San Francisco. Dallas. DC. San Diego. Of all the cities I’ve traveled to for work, I enjoyed San Diego the most, so the fact that my next conference is AFCEA’s West 13 in the San Diego Convention Center is a great way to start off my 2013 business travels.
Read moreNetwork monitoring software is essential with the goal being preventive or proactive solutions and in-depth analysis of what’s happening in organizational networks. Let’s look into some of the biggest reasons your organization should be monitoring network performance
Read moreGoing by the book, the upgrade process is precisely defined and should be followed in a specified order and manner whenever possible. In real life, other options and challenges always exist that might come into play in your organization. If you want to upgrade to vSphere 5.1 with the least possible headaches, you should perform the following steps in their precise order:
Read moreWhat is the tolerable end-to-end delay for VoIP?
Read moreCould Crime Scene Investigations use a new hairdo? No, this is not what we are discussing here. For this discussion, CSI is Continual Service Improvement from the ITIL framework. ITIL, that is, IT Infrastructure Library™, is the international standard for best practices in IT Service Management (ITSM).[1]
CSI
In that ITIL is a framework for ITSM, many methodologies and standards can be used within its framework to achieve organizational effectiveness. The PDCA Deming Cycle, from management philosopher W. Edwards Deming, is used extensively throughout ITIL. COBIT, ISO/IEC 2000, ISO standards, Program and Project Management, Carnegie Mellon CMMI, Balanced Scorecard and Six Sigma are all effective and can give guidance within an organization employing the ITIL framework.
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