Top 10 Ways to Purge Your Email Inbox

In January 2013, I noticed I had 7,555 email messages in my Outlook inbox. I remember it, because the number caught my eye and I kept getting alert emails that my account size was close to its limit. You can only ignore those alert emails just so long before, while sending the most important email of your life, you press send and… nothing. You try sending it again. Nothing. That’s what happened to me.

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What Does an ITSM Expert Do?

An expert in IT service management (ITSM) treats the service provider as a medical doctor treats the patient. People have systems (e.g., circulatory, nervous, digestive, etc.), and so do service providers. Just as people are all wonderfully unique and special, so are service providers. And, just as people also are more or less the same when it comes to most illnesses and, luckily, most cures, so are service providers. Even though each service provider is unique, they all suffer from the same dysfunctions and benefit from the same cures. The prescription or dosing may vary, but the cause and effect remain the same.

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Managing Your Resilience Meter

Managing resilience in today’s fast paced world of high expectations is tough. Change and challenge are often the norm whether it comes from a new program being unveiled, a complete reshuffle due to a merger or parents moving into a care facility. Too often, the challenges become just too much and frequently trigger inflexibility, feelings of overwhelm and loss of composure.

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Social Media Users Beware: Two Million Accounts Compromised

A recent CNN headline read, “2 million Facebook, Gmail and Twitter passwords stolen in massive hack.” This attack began sometime in October 2013 and was discovered in late November 2013 by Trustwave, a cybersecurity company. How this occurred is still being investigated. What is known is that the users who were compromised had been infected with a keylogger virus. This virus enables hackers to collect every keystroke typed on the user’s computer, including passwords, account numbers, and anything else you enter.

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