ITIL Newbie Mistake #5: Developing a Service Catalog without Considering Business Needs

As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.

When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.

In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.

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From Business Owner to Employee: Taming Your Inner Entrepreneur

Up until 10 years ago, I always ran my own businesses. In fact, I put myself through college that way. I justified the hard work and long hours of being a business owner as the way for me to pay for school, knowing that one day I’d work for a company with vacation days, insurance and benefits — luxuries I had to pay for myself at the time. Turns out, now that I’m an employee, I’m not basking in the sun and eating bonbons while working for “the man” like I thought I may be.

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