In order to understand how to properly operate common software applications, you must first become familiar with the general terminology and features associated with many programs. Once these basic terms and operations are understood, you can start to familiarize yourself with the most commonly used software applications, including word processors, spreadsheet applications, database management systems, presentation software, and software suites, which combine many applications together in one package. Finally, it is important to learn and understand the distinction between different types of software including open-source software and web-based applications. This course will cover all of the basic features and operations of software applications and is beneficial for anyone working in a technical support role. This course is approximately 3 hours in length.
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