A+ Question of the Week
What should be placed in direct contact with the CPU to aid in cooling?
Read moreCategory: Training in Business
6 Ways to Improve Customer Service
By: Dave Hiatt, International Training Director, Global Accounts You know good customer service when you experience it. It’s hard to explain at times when it’s not so great, but it’s easy to recognize when a customer service agent has gone above and beyond to make sure you’re satisfied. At some point, every day, everyone is[…] Read More
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Read moreITIL Exam Prep Question of the Week
What are the three types of service level agreement (SLA) frameworks referenced in the ITIL framework?
Read moreITIL Exam Prep Question of the Week
What are the three types of service level agreement (SLA) frameworks referenced in the ITIL framework?
Read moreTransforming Learning Organizations with System Thinking Part 2
By having Tin Can API 1.0 (the Experience API) enter the learning scene, organizations can now capture information about who is accessing and contributing corporate content, online and offline, across vast information landscapes to identify usage patte…
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