Beyond CRM Delivering the Right Data for Effective Sales Coaching
This e-book explores the metrics your managers might be missing when it comes to coaching and the role new technologies can play to deliver them.
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How to Successfully Navigate Avaya’s New Certification Site
This post is intended to help Global Knowledge students navigate Avaya’s new and improved certification web page. Please always check avaya-learning.com for updated certification curriculum and exam objectives.
Read moreWhat is a Cybersecurity Professional?
The proliferation of interconnected network devices across the Internet is a hot topic of conversation in the IT world these days. Everywhere you look, you see references to the Internet of Things, or IoT, as it is called. But a higher level view also reveals a growing basic internetworking of systems and, by extension, people. With business portals and nested company hybrid cloud infrastructures, IT cybersecurity is no longer a “my shop is my shop, your shop is yours” endeavor. The infamous Target breach of 2013 is glaring proof that a business partner’s lack of cybersecurity vigilance can lead to an exposure of your own.
Read moreThe Millennial Disconnect Aligning Company Culture and Employee Values
With millennials now the largest segment in the U.S. workforce, leaders need to embrace innovative strategies to engage this willful generation. This article examines fives ways that leaders can build a workplace culture that embraces millennial values…
Read more3 Sales Management Training Myths to Avoid
These myths not only cost organizations time and money, but they also impede sales manager effectiveness. Do you need to exorcise any of the following myths from your thinking?
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