Technology

What Your IT Guy Wishes You Knew About Browser History

March 3, 2015 Oz Merchant Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Do you remember all the search inquiries you have entered over the last month? Last week? What about over the last 24 hours? It’s almost impossible to remember each one. Unfortunately, someone collects this information and some of it may be personal. Many times the information that’s gathered translates into you feeling like a business is stalking you around the Internet. An ad from the same brand can show up in a Google inbox, along the right side of the Facebook news feed, and even at the top of a favorite news site.

Training Paves the Way to Customer Service Success

March 3, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Loyal customers are like money in the bank. They buy more often than other customers and are less swayed by the competition. Loyal customers are more familiar with your products and services, which can reduce your overall support costs.

Creating Custom Content That Lasts

March 2, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

The process of developing custom training usually involves a needs analysis, curriculum design and documentation of specific knowledge and skills necessary to support the desired performance.

Performing Under Pressure

March 2, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

A fire erupted when Jim Prokopanko worked as a mid-level manager at the Cargill fertilizer storage facility in Maysville, KY. Just as the story was broadcasted on CNN, Prokopanko received a call for Cargill’s CEO.

PMP Question of the Week: Risk Strategies

March 2, 2015 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

A real estate company wants to produce detailed maps of local communities to provide prospective customers with more information. The company has the software to produce the maps,however, it does not have a printer to print the maps. The company must decide to either purchase a new, expensive printer to produce the maps in-house or to send the map files to a local printer. Sending the files to a local printer would be an example of which of the following risk strategies?