A+ Question of the Week: SMTP Connection
Which of the following port numbers might be used in the securing of an Simple Mail Transfer Protocol (SMTP) connection between a TCP/IP device, such as a smartphone and the server? (Choose three.)
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What Your IT Guy Wishes You Knew About Browser History
Do you remember all the search inquiries you have entered over the last month? Last week? What about over the last 24 hours? It’s almost impossible to remember each one. Unfortunately, someone collects this information and some of it may be personal. Many times the information that’s gathered translates into you feeling like a business is stalking you around the Internet. An ad from the same brand can show up in a Google inbox, along the right side of the Facebook news feed, and even at the top of a favorite news site.
Read moreTraining Paves the Way to Customer Service Success
Loyal customers are like money in the bank. They buy more often than other customers and are less swayed by the competition. Loyal customers are more familiar with your products and services, which can reduce your overall support costs.
Read moreCreating Custom Content That Lasts
The process of developing custom training usually involves a needs analysis, curriculum design and documentation of specific knowledge and skills necessary to support the desired performance.
Read morePerforming Under Pressure
A fire erupted when Jim Prokopanko worked as a mid-level manager at the Cargill fertilizer storage facility in Maysville, KY. Just as the story was broadcasted on CNN, Prokopanko received a call for Cargill’s CEO.
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