Customers Can Be Highly Predictable
Not long ago at a leadership conference, a manager shared the following story about one of his tenured salespeople.
Read moreCategory: Project Management
Security+ Question of the Week: Government and Military
What facet of security is generally considered the highest priority in a government or military environment?
Read moreBuilding a Stellar Customer Experience
Your call center could be the single most important touch point for your customers. A survey by Forrester showed that close to 80 percent of the general public still prefers to contact customer service by phone, making it a highly strategic business co…
Read morePMP Formula of the Week: Earned Value Management Methodology
What condition does a Schedule Performance Index (SPI) of 1 mean for a project?
Read moreCCNP Security Question of the Week: Packet-Tracer Command
What is the intended use of the packet-tracer command? (Choose two.)
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