Cloudera

Could CSI use a WIG?

January 21, 2013 Paul Morrissette Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Could Crime Scene Investigations use a new hairdo? No, this is not what we are discussing here. For this discussion, CSI is Continual Service Improvement from the ITIL framework. ITIL, that is, IT Infrastructure Library™, is the international standard for best practices in IT Service Management (ITSM).[1]
CSI

In that ITIL is a framework for ITSM, many methodologies and standards can be used within its framework to achieve organizational effectiveness. The PDCA Deming Cycle, from management philosopher W. Edwards Deming, is used extensively throughout ITIL. COBIT, ISO/IEC 2000, ISO standards, Program and Project Management, Carnegie Mellon CMMI, Balanced Scorecard and Six Sigma are all effective and can give guidance within an organization employing the ITIL framework.

Security+ Exam Prep Question of the Week

January 18, 2013 James Michael Stewart Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is used to secure FTPS?

The Three Truths in Every Sales Call

January 18, 2013 Sandler Corporate Blog Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Ask most salespeople to describe the purpose of each interaction with a prospect and they’ll probably say something like: “close ‘em” “build the relationship” “educate them” “solve their problems” All good answers, but the real purpose of every interaction with a prospect is to get to the truth. What’s uncomfortable about getting the truth in […]

Why Do Prospects and Salespeople Play Games?

January 18, 2013 Sandler Corporate Blog Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Have you ever given thought to how people decide to buy a product or service? Consider yourself in this analogy – do you employ any of these strategies? We believe we have a need or we determine that we have a need for a product or service. With the Internet at our fingertips we immediately do some research on whatever we are in […]

Are Your Customers Buying from Your Company or Your Salesperson?

January 18, 2013 Sandler Corporate Blog Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

The good and bad of relationship-based sales. The Good Relationship-based sales methods are ideal. Most of the time those relationships are the only thing protecting you from competing solely on price. In sales training, we have a saying: “All things being equal, people buy from people they like. All things being unequal, people still buy […]