Author: Training Industry Articles

Companies spend upwards of $5,000 per employee on sales training initiatives. But how do you know if it’s working? You need data to back it up. What metrics should you track? What pieces of data do you already have?

Loyal customers are like money in the bank. They buy more often than other customers and are less swayed by the competition. Loyal customers are more familiar with your products and services, which can reduce your overall support costs.

The process of developing custom training usually involves a needs analysis, curriculum design and documentation of specific knowledge and skills necessary to support the desired performance.

A fire erupted when Jim Prokopanko worked as a mid-level manager at the Cargill fertilizer storage facility in Maysville, KY. Just as the story was broadcasted on CNN, Prokopanko received a call for Cargill’s CEO.

There is no shortage of online education opportunities available. Some are truly revolutionizing the educational model and others are closer to paid-training scams.